What is GrowNation?

GrowNation is a new marketplace platform built to support the garden industry and make online sales a reality for all, by enabling local garden centres to sell online during the Coronavirus pandemic even if they don't have an eCommerce website. GrowNation is a trading name of ConnectNation Ltd.

Can I collect my order from the Garden Centre?

In short, yes! All of our websites are click & collect compatible, so garden centres are able to offer this service to their customers. Check with your local garden centre to see if they're offering a click & collect service on their website. If you're a garden centre looking to introduce this method, check with your local authority.

What type of products do you sell online?

GrowNation doesn't sell any products or handle any stock. We're the portal to allow your local Garden Centre to sell and deliver goods to you. Any product issues should be taken up with the vendor you purchase them from directly.

How will I receive my order?

When your order is placed, it's sent through directly to the Garden Centre you ordered from. You'll receive update emails on when your order has been processed and dispatched, but we are unable at this point to specify delivery times due to the high level of demand each and every centre is experiencing.

Is my information safe?

Yes. GrowNation uses SSL encryption for all pages of the website. Your card and payment details are handled by PayPal, Inc. All PayPal transactions take place on web pages that utilize Secure Sockets Layer (SSL) encryption. This protects your personal data from prying electronic eyes and identity thieves.

Why is my card payment failing?

The usual reason for card payments failing is user error. Please double check you are entering the correct details and, importantly, that you are entering the correct billing address. Your bank will reject your payment through our system if your billing address entered is different from your registered card address. If you still have problems paying then please contact us using the contact page, or the online help system.